Service Manager

Frenchs Forest, Sydney NSW
New Business Development (Sales)
Full time

The company

Roland DG Australia is a leading global provider of wide-format inkjet print solutions, dental milling, 3D milling and engraving technologies. Through innovation and technology, Roland DG is committed to delivering new and exciting opportunities to its customers in more than 200 countries across the globe – transforming their imagination into reality.

Summary

We are seeking a highly motivated and experienced Service Manager to oversee the delivery of exceptional customer service across all departments. The successful candidate will be responsible for managing a team of service professionals, ensuring that all customer inquiries and concerns are addressed in a timely and efficient manner, and maintaining high levels of customer satisfaction. They will also come with wide-format printing experience, in Roland DG products preferably.

Responsibilities:

  • Manage technical services staff
  • Ensure that members of staff are attending to their daily tasks as outlined in their respective job descriptions and meet their agreed KPIs.
  • Managing and overseeing service delivery in-house or on-site;
  • Providing technical and service support to partners and end users;
  • Managing of customer technical needs;
  • Overseeing service agents’ activities; Spare parts inventory control advice; liaise with RDG Japan on technical and strategic service issues;
  • Warranty spare parts credit approval;
  • Overall overseeing of the service activities and services provided;
  • Review and analyse internal service processes;
  • Provide strategic advice on service and warranty programmes;
  • Budget preparation, tracking, and Targets;
  • Management of ongoing team training requirements and certification in accordance with Japanese KPI’s

Qualifications:

  • Management skillsets with the ability to manage internal and external personnel
  • Degree or similar in technical fields or relevant commercial or practical experience, with relevant Roland DG solutions knowledge desirable
  • Knowledge of Electrical circuitry and or relevant certifications for working with 120+ volts
  • 2+ years of wide-format Printer experience
  • 5+ years of experience in a service management role
  • Technical organizational and problem-solving skills
  • Strong leadership and management skills
  • Customer service focused
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with other departments and stakeholders
  • Strong problem-solving and decision-making skills
  • Knowledge of relevant regulations and standards
  • Ability to analyse and determine improvements by optimising workflows, and eliminating waste.

Why Join Us?

Our Head office in Australia is excellently located on the beautiful Northern Beaches of Sydney, with ample parking, gyms, shops, cafes, and other amenities nearby. We pride ourselves on creating an environment of continuous improvement, where all staff feel valued and rewarded.

  • Work with a global leader in digital printing technology.
  • Opportunities for professional development and career growth.
  • Collaborative and dynamic work environment.
  • Free on-site parking
  • Access to free and confidential Employee Assistance Program
  • Access to extensive lifestyle, wellbeing, and financial discounts and benefits
  • Employees receive birthday and service anniversary vouchers
  • Celebrate monthly social events


    • If you’re ready to grow with a globally renowned business and make an impact, apply via SEEK with your resume and a cover letter.


    Australian residents only with full work entitlementsNo agency contact, please.

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    We look forward to hearing from you!