Service Manager
The company
Roland DG Australia is a leading global provider of wide-format inkjet print solutions, dental milling, 3D milling and engraving technologies. Through innovation and technology, Roland DG is committed to delivering new and exciting opportunities to its customers in more than 200 countries across the globe – transforming their imagination into reality.
Summary:
We are seeking a highly motivated and experienced Service Manager to oversee the delivery of exceptional customer service. The successful candidate will be responsible for managing a team of service professionals, ensuring that all customer inquiries and concerns are addressed in a timely and efficient manner, and maintaining high levels of customer satisfaction. They will also come with wide-format printing experience, in Roland DG products preferably.
Responsibilities:
- Manage technical services staff
- Ensure that members of staff are attending to their daily tasks as outlined in their respective job descriptions and meet their agreed KPIs.
- Managing and overseeing service delivery in-house or on-site;
- Providing technical and service support to partners and end users;
- Managing of customer technical needs;
- Overseeing service agents’ activities; Spare parts inventory control advice; liaise with RDG Japan on technical and strategic service issues;
- Warranty spare parts credit approval;
- Overall overseeing of the service activities and services provided;
- Review and analyse internal service processes;
- Provide strategic advice on service and warranty programmes;
- Budget preparation, tracking and Targets;
- Management of ongoing team training requirements and certification in accordance with Japanese KPI’s
Qualifications:
- Management skillsets with the ability to manage internal and external personnel
- Degree or similar in technical fields or relevant commercial or practical experience, with relevant Roland DG solutions knowledge desirable
- Knowledge of Electrical circuitry and or relevant certifications for working with 120+ volts
- 2+ years wide-format Printer experience
- 5+ years of experience in a service management role
- Technical organizational and problem-solving skills
- Strong leadership and management skills
- Customer service focused
- Excellent communication and interpersonal skills
- Ability to work collaboratively with other departments and stakeholders
- Strong problem-solving and decision-making skills
- Knowledge of relevant regulations and standards
- Ability to analyse and determine improvements by optimising workflows, and eliminating waste.
Why Join Us?
Our Head office in Australia is excellently located on the beautiful Northern Beaches of Sydney, with ample parking, gyms, shops and cafes and other amenities nearby. We pride ourselves on creating an environment of continuous improvement, where all staff feel valued and rewarded.
- Free on-site parking
- Access to free and confidential Employee Assistance Program
- Access to extensive lifestyle, wellbeing and financial discounts and benefits
- Employees receive birthday and service anniversary vouchers
- Celebrate monthly social events
- Career development opportunities
- Supportive leadership team
- Excellent team culture
To grow with a globally renowned business and supportive team, please forward applications to hr@rolanddg.com
We look forward to hearing from you!
*Australian residents only with full work entitlements
Follow us on social media
Facebook: https://www.facebook.com/rolanddgaustralia
LinkedIn: https://www.linkedin.com/company/roland-dg-australia-pty-ltd./
YouTube: http://www.youtube.com/user/RolandDGAustralia
Instagram: https://www.instagram.com/rolanddgaus/